About
mashvara
A civic platform built for the everyday realities of our cities. Community-powered. Free forever.
عوام کے لیے، عوام کی طرف سے — ہمیشہ مفت
Who We Are
Mashvara is a civic platform built for the everyday realities of our cities. It enables people to document problems they see around them and bring those issues into shared public view.
Through photographs, descriptions and location mapping, Mashvara transforms isolated frustrations into visible civic signals that communities can collectively acknowledge.
Why We Exist
Cities are full of problems that everyone sees but few have the means to document or escalate. Mashvara exists to make these realities visible so that communities can collectively acknowledge what needs attention.
The word means “consultation” or “advice” in Urdu — because that is what most Karachites need: clear, actionable guidance on how to get their legitimate civic problems properly addressed.
The Problem
Civic issues are often experienced individually but rarely recorded collectively. Without documentation, problems disappear into noise. Mashvara creates a unified space where these issues can be documented and mapped.
Our Pillars
Voice
Every citizen has the right to highlight issues affecting their environment. Mashvara gives that right a platform.
Vigilance
When communities stay attentive to the realities around them, problems are less likely to remain ignored. Collective awareness creates a culture where issues are noticed, documented, and continuously brought into public view.
Visibility
Problems that remain unseen rarely receive attention. Mashvara transforms isolated frustrations into visible civic signals that communities can collectively acknowledge.
What we are not
Not affiliated with KMC, KWSB, K-Electric, or any government body. Mashvara does not have any formal arrangement with civic authorities. We cannot guarantee that a complaint filed here will be resolved. What we can do is make your complaint harder to ignore, give you the tools to file it in the right place, and make the status public so there is social pressure to act.
We do not sell your data. Anonymous submissions stay anonymous. Contact details are never shared with third parties, advertisers, or government bodies.
Useful helplines
1339
CM Karachi Helpline
General KMC complaints
119
KWSB Water
Water supply & sewage
118
K-Electric / KESC
Power faults & outages
1102
CPLC Safety
Crime & security
1122
Rescue
Emergency services
080025786
Sindh EPA
Environment & waste burning