K-Electric Load Shedding Complaint — How to Report Power Outages in Karachi

K-Electric Complaint Guide

Load shedding and unexpected outages are a daily reality in Karachi. Here's how to navigate the K-Electric complaint system.

K-Electric Contact Numbers

Service	Number	Notes
KE Helpline	118	24/7 — report faults, outages, billing
KE WhatsApp	0300-0118118	Send photos of dangling wires, damaged transformers
KE App	Download from Play Store/App Store	Track complaints, check schedule
NEPRA Complaint	051-2013200	Escalation — regulator level

Types of Complaints

Unscheduled outage (fault):

Call 118, report your area and PMT (transformer) number if you know it

Ask: "Is this a scheduled outage or a fault?"

Get complaint number

Scheduled load shedding exceeding hours:

Karachi is divided into feeder areas with different schedules

Check your area's schedule on the KE app

If load shedding exceeds the published hours, file a complaint referencing the schedule

Dangerous situations:

Dangling wires, sparking transformers, flooded meter areas

Call 118 AND the local police station

These are emergencies — KE is supposed to respond within 2 hours

Street light outages:

DHA street lights: Contact DHA Works directly

Other areas: Call 1339 (KMC) for KMC-maintained lights, or 118 for KE-powered lights

Include the pole number if visible (usually on a metal tag)

How to Escalate

First: Call 118, get complaint number

After 24 hours: Call again, reference complaint number, ask for supervisor

After 48 hours: File with NEPRA at 051-2013200 or through their website

Nuclear option: Tweet @KaboreMustafa (KE CEO) with your complaint number and photos — social media escalation works surprisingly well

Document on Mashvara

Report electricity issues on Mashvara under Electricity / KESC. Community pressure through upvotes has gotten faster KE response in several documented cases.

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