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Electricity Reviewed 17 July 2026 5 min
How to Report a K-Electric Outage or Fault
Official K-Electric channels for outages, dangerous electrical faults, complaint tracking, published schedules, and regulator escalation.
Source-reviewed guide
Contacts and routing were checked against the official sources listed below on 17 July 2026. Mashvara is independent and does not submit a government complaint for you.K-Electric Complaint Guide
Use K-Electric's current official channels to distinguish a scheduled interruption from a fault, record a complaint, and track it safely.
K-Electric Contact Numbers
| Service | Number | Notes |
|---|---|---|
| KE Helpline | 118 | 24/7 — report faults, outages, billing |
| KE WhatsApp | 0348-0000118 | Official bilingual self-service channel |
| KE App | Download from Play Store/App Store | Track complaints, check schedule |
| NEPRA | Official online system | Regulatory complaint after using the utility's process |
Types of Complaints
Unscheduled outage (fault):
- Call 118, report your area and PMT (transformer) number if you know it
- Ask: "Is this a scheduled outage or a fault?"
- Get complaint number
Scheduled load shedding exceeding hours:
- Karachi is divided into feeder areas with different schedules
- Check your area's schedule on the KE app
- If load shedding exceeds the published hours, file a complaint referencing the schedule
Dangerous situations:
- Dangling wires, sparking transformers, flooded meter areas
- Call 118 AND the local police station
- Keep a safe distance and call 118 immediately; do not approach electrical infrastructure
Street light outages:
- DHA street lights: Contact DHA Works directly
- Other areas: Call 1339 (KMC) for KMC-maintained lights, or 118 for KE-powered lights
- Include the pole or transformer identifier if one is clearly visible
How to Escalate
- 1First: Call 118, get complaint number
- 2Track: Use KE Live, 118, 8119 or the official WhatsApp channel with the same complaint number
- 3Escalate: If the utility process does not resolve the issue, use NEPRA's current official complaint system
- 4Keep evidence: Save dates, responses and photos without publishing account numbers or other private billing data
Document on Mashvara
Report electricity issues on Mashvara under Electricity / K-Electric. The public page records community concern but does not transmit a complaint to K-Electric or NEPRA.
Official sources
Open the authority's own page to reconfirm a contact before relying on it.