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Roads Reviewed 17 July 2026 4 min
How to Report a Pothole in Karachi
Identify the road authority, create a trackable municipal complaint, and document a Karachi pothole without overstating the risk.
Source-reviewed guide
Contacts and routing were checked against the official sources listed below on 17 July 2026. Mashvara is independent and does not submit a government complaint for you.Reporting Potholes in Karachi
Road ownership varies across KMC, town or district bodies, cantonments, DHA, the National Highway Authority and private societies. Confirm the authority before filing.
Who Maintains Which Roads?
| Authority | Roads |
|---|---|
| KMC / local municipal body | Municipal roads and public spaces within its notified jurisdiction |
| Cantonment or DHA administration | Roads managed inside the relevant cantonment or DHA area |
| National Highway Authority | Roads officially designated as part of the national highway network |
| Private society | Roads maintained by that society under its own rules |
How to Report
For KMC Roads:
- 1Use 1339 (Sindh Citizen Complaint System)
- 2Say: "Road complaint — pothole on [exact road name] near [landmark]"
- 3Describe any immediate safety risk without exaggeration
- 4Save the complaint number
For DHA Roads:
- 1Use the current complaint channel shown on DHA Karachi's official website
- 2Include the phase number and street name
For Colony/Internal Roads:
- 1Contact your area's District Municipal Corporation (DMC)
- 2Confirm the current town or municipal body on an official Sindh or local-government page
- 3Reference the same location and evidence if you also create a 1339 record
Make Your Complaint Stronger
- Take a photo with something for scale (a shoe, a bottle) next to the pothole
- Include GPS location — screenshots from Google Maps work
- Mention incidents only when verified — never invent an accident to increase urgency
- File on Mashvara — use the public page as an evidence record, not as a replacement for the official complaint
Follow-up
Keep the official complaint number, date, location and original photo. Add a dated follow-up when the condition changes, and mark a Mashvara report resolved only after the repair is independently confirmed.
Official sources
Open the authority's own page to reconfirm a contact before relying on it.